N O T I C E

Dated: March 28, 2017

 

 

Trading members are hereby informed that the Exchange has received a Circular from SEBI vide Ref. No.SEBI/HO/MIRSD/MIRSD6/CIR/P/2017/20, dated March 10, 2017 regarding Redressal of complaints against Stock Brokers and Depository Participants registered with SEBI Complaints Redress System (SCORES).The contents of the said circular are reproduced hereunder for information of trading members.

 

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                                                     CIRCULAR

 

 

SEBI/HO/MIRSD/MIRSD6/CIR/P/2017/20                                     March 10, 2017

 

All Recognized Stock Exchanges

All Depositories

All Stock Brokers, Sub Brokers and Depository Participants registered with SEBI (Through the Stock Exchanges for Stock Brokers and  Sub Brokers, the Depositories for Depository Participants)

 

 

Dear Sir/Madam,

 

Sub: Redressal of complaints against Stock Brokers and Depository Participants registered with SEBI Complaints Redress System (SCORES)

 

 

1. SEBI has commenced processing of complaints through SCORES since June, 2011.

 

2. With a view to make the complaint redressal mechanism through SCORES more efficient, all stock brokers and depository participants are directed to address/redress the complaint with a period of 15 days from the receipt of the complaint. The same shall be sought within 7 days from the receipt of the complaints. In such cases, the period of 15 days shall run from the receipt of additional information .

 

3. Stock Exchanges and Depositories are advised to develop a system for execution of the above.

 

4. The circular is issued in partial modification of earlier circulars dated August 25, 2011 and September 12, 2011 to the extent as stated above and in exercise of powers conferred upon SEBI under Section 11 (1) of the Securities and Exchange Board of India Act. 1992.

 

5. The cirular is available on SEBI website at www.sebi.gov.in under the categories “Legal Framework” and “Circulars” .

 

 

 

B K Gupta

Deputy General Manager

Tel No.022-2644 9218

Email id – bhartendrakg@sebigov.in

 

 

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Trading Members are requested to take note of the aforesaid guidelines of SEBI and act accordingly. 

 

 

M.A.V. Raju

General Manager