N O T I C E
Dated: March 28,
2017
Trading members are hereby informed that the Exchange has
received a Circular from SEBI vide Ref. No.SEBI/HO/MIRSD/MIRSD6/CIR/P/2017/20,
dated March 10, 2017 regarding Redressal of complaints against Stock Brokers
and Depository Participants registered with SEBI Complaints Redress System (SCORES).The
contents of the said circular are reproduced hereunder for information of
trading members.
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CIRCULAR
SEBI/HO/MIRSD/MIRSD6/CIR/P/2017/20 March 10, 2017
All Recognized Stock Exchanges
All Depositories
All Stock Brokers, Sub Brokers and
Depository Participants registered with SEBI (Through the Stock Exchanges for
Stock Brokers and Sub Brokers, the
Depositories for Depository Participants)
Dear Sir/Madam,
Sub: Redressal of complaints against
Stock Brokers and Depository Participants registered with SEBI Complaints
Redress System (SCORES)
1. SEBI has commenced processing of
complaints through SCORES since June, 2011.
2. With a view to make the complaint
redressal mechanism through SCORES more efficient, all stock brokers and
depository participants are directed to address/redress the complaint with a
period of 15 days from the receipt of the complaint. The same shall be sought
within 7 days from the receipt of the complaints. In such cases, the period of
15 days shall run from the receipt of additional information .
3. Stock Exchanges and Depositories are
advised to develop a system for execution of the above.
4. The circular is issued in partial
modification of earlier circulars dated August 25, 2011 and September 12, 2011
to the extent as stated above and in exercise of powers conferred upon SEBI
under Section 11 (1) of the Securities and Exchange Board of India Act. 1992.
5. The cirular is available on SEBI
website at www.sebi.gov.in under the
categories “Legal Framework” and “Circulars” .
B K Gupta
Deputy General Manager
Tel No.022-2644 9218
Email id – bhartendrakg@sebigov.in
Trading
Members are requested to take note of the aforesaid guidelines of SEBI and act
accordingly.
M.A.V. Raju
General Manager